According to a recent study conducted by the University of Maryland and Network Solutions, 2009 was the year that small businesses really started to understand the value of adopting social media. Is your business socially engaged?

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Tags: CRM, customer relationship management, small business and social media, social engagement, Social Media

Brian Solis is one of the top thought leaders in the world of new media. I had the opportunity to sit in at his session at SXSW, and synthesized my thoughts, boiling some of his most brilliant insights down to the best tips and soundbites.

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Tags: Brands as media, Brian Solis, Comcast Frank, Conversation Prism, CRM, customer relationship management, Dennis Crowley, Engage!, Foursquare, Frank Eliason, Jeremiah Owyang, new media, newtek web services, Social Media, South By Southwest, SXSW, web 2.0